The eBay feedback system is one of the most complex feedback systems between major E-markets for new and used goods. The complexity is the result of years of research and evolution, and of course, the system continues to develop further. Here are a few things you might want to know about the system.
- Only Current Year is counted when calculating Feedback Percentages
The feedback percentage is visible in the meet the seller section of eBay auctions. This percentage is calculated using feedback the seller has received within the last 12 months. This is a benefit for long term sellers whose feedback has improved over the years, whereas fresh sellers have to work harder.
- Use percentage, not score –
The eBay seller score is only a sum of total positive reviews. The seller score does not consider negative reviews. So, if a seller has a high score, he might also have a high number of negative reviews. The percentage is calculated with the proportion of positive to negative reviews. So, it is advised you rely on a seller who has a high score as well as a percentage above 97%.
- eBay Feedback works both ways –
Sellers have an opportunity to defend themselves and can reply to feedback. They can justify if a transaction went bad and can also reply to good feedback and thank the buyers. This is a really great feature that allows potential buyers to have a complete overview of all reviews and how the seller has performed in the past.
- How many sales before you get rated –
A detailed rating might not appear unless a seller gets at least 10 detailed reviews on products he has sold. This can take a long time and a lot of successful auctions depending upon what product the seller is selling.
- Feedback and Search Results –
The eBay search engine is optimized to penalize sellers with a bad rating. So, if a seller has a really bad rating, his products might not show up at all. This is done to protect the buyers from frauds. For sellers, it’s important to keep your feedback good.
- Buyer’s rating – If a buyer fails to complete a transaction due to any reason, his feedback is removed from the system. This is done with an effort to curb fake buyers. This also allows eBay to maintain a healthy buyer’s system. If a buyer is habitual to leaving low detailed feedback, positive or negative, eBay might sanction the buyer as it reduces the effectiveness of the system.
- Be prompt to leave feedbacks –
eBay allows only 60 days after the close of an auction to leave feedback. If you have been involved in a transaction and complete it, but forget to actually leave feedback, the system will not prompt you to do the same after 60 days. This makes sure that feedbacks are recent and updated.
- Better feedback, Better auctions –
The higher your rating and positive feedback percentage, the better your auction will perform. The eBay search engine will show your auction and product above others as you have better overall performance as a seller. If you are a high rated buyer, the sellers will probably be more confident dealing with you and will be more likely to co-operate and the transaction will be easy.
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The feedback system is the core of what makes eBay unique among all the online marketplaces. It is one of the most complex feedback and review systems, and eBay is invested in evolving it constantly to make sure their market place is as safe as possible.